COVID-19 UPDATE

Our top priority is the health and safety of our employees and customers, so we have completely redesigned our manufacturing and fulfillment center to comply with government-recommended guidelines on social distancing and PPE.

What does that mean for you?

Processing times may be delayed. Generally, processing times are within 6-12 business days*, although these times currently vary due to the issues surrounding COVID-19 and government mandates and the impact on our business. Processing times can also be longer during the holidays,
We will notify you as soon as your order ships or if we anticipate any problems fulfilling your order.
You can cancel for a full refund. We've updated our returns policy, so you can cancel any order that hasn't been shipped at any time for a full refund.


We appreciate your patience and understanding as we work through this together.

Many thanks for your help!

*Please understand that weekends or holidays such as New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas Day are not considered business days

FREQUENTLY ASKED QUESTIONS

HOW CAN I CONTACT YOU?

We have 24/7 live chat on the website or via email at info@shehops.com

HOW MUCH DOES DELIVERY COST?

We offer expedited shipping at a flat rate of $15.99 or standard shipping at $6.99 per order. If the total amount of your order exceeds $50, shipping is free.

WHAT PAYMENT METHODS DOES eofir.com ACCEPT?

We currently accept credit card payments and Paypal. If you would like to arrange payment via a different method, we are happy to try to accommodate your request!

Please contact us directly at info@shehops.com to arrange this.

IS IT SAFE TO BUY ONLINE FROM info@shehops.com?

Absolutely! We use GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures secure Internet transmission of your personal information. We do not store any credit card data and do not pass on your personal data to third parties.

However, if you are still concerned about placing your order, please contact info@shehops.com and we will contact you regarding an alternative method of placing your order!

HOW CAN I CHANGE OR CANCEL MY ORDER?

If you need to make changes to your order, please contact us at info@shehops.com within 8 hours of placing your order. We cannot make any changes beyond this period.

HOW CAN I TRACK MY ORDER?

When your order ships, we'll email you a tracking number. If you have not received this email, please email info@shehops.com

WHAT IS A PRE-ORDER ITEM? CAN I CANCEL MY PRE-ORDER?

A pre-order item is an item that you order before we have it in our inventory. You can cancel up until the time your order is processed. To cancel, you can email us at info@shehops.com

I HAVE ORDERED AN AVAILABLE SET WITH A PRE-ORDER, WILL THEY SHIP SEPARATELY?

We will ship your order as soon as all items are available. If you would like to receive your available item before the pre-ordered item, please email us at info@shehops.com

WHAT IS YOUR RETURN POLICY?

We offer a 14-day hassle-free return

The item(s) must be in their original condition and the return label and hygiene seal must be present. Items must not have been worn, washed or altered in any way.

Unfortunately, we cannot accept returns that do not meet the above requirements.

eofir.com offers a full refund (item price excluding original shipping cost).

All returns can be sent to our returns warehouse in the United States.

HOW DO I REQUEST A RETURN?

Requesting a return has never been easier!

We offer 14 days hassle-free returns To initiate a return, simply email us at info@shehops.com using the email address you used to process your order within 14 days of receiving your package .

Please note that we cannot refund initial shipping costs for returned goods, except for faulty items. We are also unable to reimburse return shipping costs.

Once the items are received, we will ship your new items or you will receive your returnrefund (item price excluding original shipping cost).

We cannot be held responsible for the loss of returned garments. We recommend using a registered postal service for returning goods and keeping tracking details.

WHAT IF THE ITEM I RECEIVE IS DAMAGED OR DEFECTIVE?

We work hard to ensure that all items sold are of the highest quality. However, if you have concerns about a faulty or damaged item, please email us at info@shehops.com so we can urgently look into the matter for you!